F.A.Q - BODYSCAPE JAMAICA LTD

Do I need to book treatments and use of the spa in advance?

To avoid disappointment we strongly recommend booking all treatments and use of the spa facilities in advance. Please contact BodyScape Spa via telephone, website or on social media to make a booking.

What time should I arrive for a spa day or treatment?

We recommend arriving at least 15 minutes prior to your spa day or treatment so you can familiarize yourself with your surroundings, and fill out a health questionnaire.

What is the cancellation policy?

We operate a 24 hour cancellation policy.

What if I arrive late to my appointment?

We will accommodate up to 15 minutes late, beyond that, other clients who are waiting (eg walk-ins) might be given the opportunity to be served before you.

What is the minimum age to use the spa facilities and treatments?

At BodyScape we offer services for children between the ages of 6-11. These children must be accompanied by parent or guardian at all times.

We also offer services to young adults between the ages of 12–18 who may freely enjoy the following without the supervision of a parent or guardian:

services such as make-up, pedicures, and manicures.

Young adults must be supervised by parent or guardian while participating in Spa Services including massage and body treatments, facials or any one-on-one services.

Do I need to pay for my treatment at the time of booking?

No, you do NOT need to pay for treatments at the time of booking. All treatments should be paid for after the service is rendered with the exception of vouchers. Vouchers must be paid for at the time of purchase.

I have a voucher what do I need to bring with me?

You will need to bring a print out of your voucher or your voucher code.

I would like a spa package but can’t see one that suits our requirements, do you offer bespoke packages?

Yes... we are able to offer bespoke packages, please contact the spa to discuss your requirements.

What should I wear?

Please wear loose, comfortable clothing. A robe, and/or towels are provided for your convenience at the spa. It is recommended that you shower before receiving your treatment and that you disrobe for your spa services. Your therapist will leave the room as you disrobe and you will lay under a sheet on the table. Upon completion of the treatment, your therapist will again step out of the treatment room to allow you to redress into your robe. Our therapists are trained in proper draping techniques for your comfort. You may elect to receive treatments in your bathing suit or undergarments.

What do I wear under the robe?

This depends on the treatment you are having and your comfort level. Generally speaking, the more relaxed you feel, the more benefit you’ll receive from the treatment. At no time will you feel “nude” because therapists are trained in draping techniques to ensure that the only exposed part of the body is the area being worked on.

Should I shower before a treatment?

It’s best that you feel comfortable going into your first treatment and if showering induces a sense of well-being for you, by all means shower. Cleanliness is appreciated by our therapists.

What if I have some physical ailment, disability or allergies?

Please notify the spa receptionist at the time you are making your appointments and your therapist at the beginning of your treatment. You will be informed if treatments are not recommended.

Should I avoid the spa if I am pregnant?

Your physician can best advise you on which treatments are safe. We also suggest that you avoid treatments using deep pressure and heat.

What happens at the end of the treatment?

The therapist will signal the end of the treatment by telling you it’s over and he or she will depart the room so that you can put your robe on again.

How do I determine which facial to choose?

The aestheticians at BodyScape are trained to customize each of our facial treatments for your particular skin through skin analysis. This may mean that you do not receive the facial you booked but one rather more suited to your skin type.

Should men shave before a facial?

Shaving is recommended but please be sure to do so at least two hours prior to your scheduled appointment.

Should I shave my legs before my massage or body treatment?

Shaving is recommended but please be sure to do so no less than four hours prior to your scheduled appointment. Certain products may irritate newly-shaven skin.

Are there special health considerations for certain treatments?

Health conditions such as high blood pressure preclude you from taking hydrotherapy treatments; however, the health assessment form that is a requirement at BodyScape Spa will flag any health conditions, and our therapists will advise whether you should avoid certain therapies. Conversely, our therapists can recommend therapies to address certain health concerns.

Are there any rules of etiquette?

Honour the environment with silence; it is one of tranquillity and relaxation. Remember that your treatment will end on time so that the next guest is not delayed. The use of cell phones, cameras and electronic devices is not permitted in the spa. Arrive early. Don't cheat yourself out of your relaxation time.

How much do I tip?

Like other personal services, customary tips range from 10-20%. However clients should not feel pressured in any way to provide a tip, and if you decide to do so, the amount is whatever you are comfortable with.

Are tips included in a package?

Packages are usually quoted exclusive of tips unless otherwise indicated.

Will I be able to purchase the products that are used in my treatments?

We carry a full array of professional spa products so you can duplicate the benefits at home.